Problem

Signify Health provides evaluation for Medicare and Medicaid members conducted by traveling clinicians that meet the member in their home. Although most of our evaluations go on well without concerns, some clinicians have experienced minor and extreme accounts of safety incidents both on route and during an evaluation. Our product, engineering, and leadership teams have aligned on ensuring safety is at the forefront of a clinician’s journey at Signify to improve the overall experience and their safety sentiment. Through various discovery methods (interviews, workshops, surveys, etc), we were able to determine and prioritize clinician’s access to safety resources as a feature to introduce to our clinician-facing applications.

Clinicians have access to two applications at Signify Health. They have access to MySignify, a mobile app (iOS and Android) they can install on their phone, and an iPad, supplied by Signify, that houses their in-home evaluation/clinical application they use during an appointment. These safety features needed to be built across both platforms and applications to access emergency services at any time during their day-of-service. And because we would be partnering with Everbridge, a third-party vendor integration and their call center support, we needed to make sure to incorporate their capabilities.